On your floor: your Resident Advisor (RA) is a student just like you, who has been selected and trained to assist and support you. He or she helps floor members get acquainted by providing programming and counseling services to residents and ensures the University policies are followed. In Daniels and Sherman Halls, RAs live on or near your floor.
In your hall: your Resident Director (RD) is a professional staff member who oversees the administration and activities of your hall and supervises the RA staff. Your RD lives in an apartment in your building. Your Multicultural Advocates (MAs) are a team of students who live in the halls and have special training and interest around social identity, social justice, and multiculturalism. MAs encourage our communities to be open and supportive for all residents through educational programming. Your Hall Secretary or Customer Service Representative works at your Area Office and is ready to assist you with your administrative needs, such as submitting a maintenance request or answering questions about mail delivery.
In your neighborhood: your Area Coordinator (AC) manages an area of several halls and supervises the individual halls' professional and student staff.
In your community: Your Dining Unit Managers supervise the daily operations of each dining hall and ensure that the food and services your receive are meeting your needs. Your Facilities staff is responsible for cleaning and maintaining your hall and its systems. Your Technology staff ensures that the Housing network is running smoothly so you can study without interruption.
The Complex Director lives in Orchard Downs, and helps make each resident’s housing experience at the U of I a pleasant one. Residents are invited to call the Complex Director with any questions and concerns, and he or she will provide assistance.
The Graduate Assistant for Family Relations provides support and assistance to residents in domestic violence and child abuse situations, educates to promote a heightened awareness of these issues in the community, and provides programs to support families and non-student residents.
Several staff members work to assist residents in University Apartments at Orchard Downs and Goodwin-Green. Thirteen Community Aides serve Orchard Downs and two serve the Goodwin-Green Apartments. Community Aides (CA) can assist residents by providing information about services and programs offered by Family & Graduate Housing, the local community, the Family Housing Council, and other University organizations. Community Aides plan many popular activities and help residents by answering questions about a wide variety of issues. They also assist residents as they transition into the University and Champaign-Urbana community. Each Community Aide is assigned a neighborhood of apartments near the area in which she or he lives. Community Aides work to develop relationships among the residents and act as liaisons between the residents in their neighborhood and the Family & Graduate Housing (FGH) office.
See the staff directory for University Apartments.
At home at Illinois
We're Everywhere You Are: Student Affairs at Illinois